Cityworks Setting a New Standard for Asset Management

“We enjoyed yet another year of positive growth in 2009,” reports Tom Palizzi, Executive Director of Sales and Marketing.  “Nearly fifty new customer sites deployed Cityworks and we saw tremendous expansion among our existing user sites, spreading the use of Cityworks into other departments and divisions with new licenses, site licenses, and Enterprise License Agreements.  New markets emerged for us in energy-related utilities and in transportation and though the year was economically challenging for many, we are certainly proud and thankful of the confidence our customers have in Cityworks and Azteca Systems.”

Key advantages of the Cityworks GIS-centric solution include the following.

Solution Software with Unique GIS Framework
Cityworks provides a comprehensive set of solution software to organizations in need of integral asset management - property, permitting, infrastructure, and the work associated with caring for these assets.  A true enterprise solution, Cityworks is used to identify, track, and record critical asset information and the work performed to care for them.  Flexible, cost-effective, and easy-to-use, Cityworks is utilized by management, maintenance, and operations personnel to capture and respond to customer concerns; create and track work orders, service requests and permits; and conduct related inspections and tests.  As the only GIS-centric asset management system, Cityworks is uniquely designed to work together with ESRI’s software enabling organizations to capitalize on and fully leverage their investment in GIS.  

State-of-the-Art Innovation
Cityworks is built on open standards with the latest development technology giving complete access to data in an open architecture that is easy to integrate with existing business systems.  With full support for industry-leading relational databases like Microsoft SQL Server and Oracle, Cityworks is fully compatible with the Microsoft Office suite and other industry-standard and open systems.  Recent cutting-edge products released by Azteca include Cityworks Server MMS, built on ESRI’s ArcGIS Server, enabling organizations a centrally managed server in a lightweight browser interface, and the newly debuted Cityworks Permitting, developed in Microsoft .NET and ESRI’s ArcGIS Server technologies, providing the only enterprise-wide, web-based, GIS-centric permit and land management solution.   

Unsurpassed Customer Care for a Superior User Experience
At Azteca, the primary goal has always been 100% customer satisfaction.  Customer feedback continues to drive product development and decisions on the future direction of technology.  Excellent user training followed up by reliable customer support play an important role in achieving that goal.

“Customer satisfaction is the driving force of our software,” states Brian Haslam, President of Azteca Systems.  “We work to create products that will best meet users’ needs now and in the future.  In our goal to provide the very best in products, we recognize the vital role customer care plays and strive to deliver first-class service through training, implementation, technical support, and so on.  You have my word we will continue to provide the superior products and tools our clients expect and help lead their organizations to unprecedented levels of success.”

About Azteca Systems, Inc.
Founded in 1986, Azteca Systems, Inc. is the leading provider of GIS-centric Enterprise Management Systems.  Built exclusively on top of ESRI’s leading GIS technology, Cityworks is powerful, scalable, and affordable, designed for agencies that own and care for critical infrastructure, capital assets, and property.  For more information, visit www.cityworks.com.