Fulton County, GA, Public Works Implements Cityworks

ulton County’s Public Works Department selected Cityworks as part of an enterprise solution that features integration between Cityworks, Advanced Utility Systems’ (AUS) CIS Infinity®, and Tele-Works’ Interactive Voice Recognition® (IVR) software.  Cityworks builds on the Department of Public Works’ existing ESRI® infrastructure geodatabase, which houses the asset inventory data.  This is a key element in achieving the County’s goals of delivering a higher level of service through improved work order and asset management and is consistent with the County IT Department’s strategic plan to broaden and enhance the use of GIS in the County.  Cityworks is the only fully-integrated maintenance management solution that directly utilizes the geodatabase in real-time, from initiating work and connecting assets with spatial data to displaying the total cost of ownership with the accompanying projects, resulting in the effective use of the GIS and an overall improvement of the GIS data.
 
As work history and historical data are critical to improving work processes, Cityworks provides the department a system where data is used from customer setup through service activities, troubleshooting, and after-hours calls, allowing users to perform both reactive and preventative asset maintenance.  The County’s integration with Storeroom, the Cityworks warehouse inventory system, further enhances the repair and replacement of materials, contributing to the preservation of assets in problem areas.